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Account Related FAQ

POCKET is an E-Wallet Service that lets individuals and businesses electronically transfer money and facilitates a wide range of online payments, Send money, mobile recharge, remittance, etc.

After successful registration, your mobile number will be your POCKET Account number.

a. Bangladeshi Citizen b. Age 18 years or above c. Having a valid Photo of national ID Card.

You can open a POCKET Account digitally by doing simple e-KYC via POCKET Apps. You can also open the account at POCKET Points manually.

You can open your POCKET Account by downloading POCKET App from Play store/App Store and follow the new account opening process.

POCKET is available both in IOS and Android. You can download POCKET from the App Store or Play Store based on your platform.

POCKET runs on devices running Android version 7 or later and iOS version 13 or later.

You can get limited facilities without integrating/linking bank accounts. After integrating your bank account, you will have all the features.

POCKET is only available in Bangladesh. Users outside Bangladesh will not be able to download or use POCKET.

No, opening an Account is completely FREE.

No

Yes, you need an active mobile connection to avail POCKET service.

With a single NID, you can open a single POCKET account (one NID one Account)

Customer support please call 16800 (For 24/7) E-mail - support@abgpocket.com

Customers can check the "Cash Reward" balance from the account page in the app under the "My POCKET" option.

For transactions where Cash Reward is allowed (mobile recharge, make payment, pay bill etc.), balance will be consumed from the Cash Reward wallet first and then from other wallets as per sequence.