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Multifarious Questions

BDT 2+VAT+SD+SC (BDT 2.665); This is the same for all similar short code-based services and set from the MNO end. Standard landline charges will be applicable. Long Code: Off-Net Call Charge will be applicable.

Customers will not get any interest, so no need to do anything to stop interest from POCKET web portal.

You can only open a POCKET account with the NID.

Yes, you can open an account from any operator

Please follow the simple steps: Go to 'profile' in your ' POCKET ' app Tap on your current profile picture in the top corner You can 'Take photo' or 'Choose Photo' from the device

Cash reward is an incentive program operated by POCKET.

You can cash in by adding money from your bank account/ VISA or MasterCard.

No, you do not have to pay any charges for Cash In/Add Money.

This exclusive feature allows customers to send a request for a certain amount of money to friends & family. And the one who is requested will get a notification which he can accept or decline.

You can send a request to anyone from your contact who is using the POCKET app.

Yes, select "Fund Transfer" from your app, select Bank Name from Linked A/C/Saved A/C/Add New A/C, enter "Amount", PIN and slide to confirm.

You would be able to view your previous transaction history from POCKET apps. Each page will show 5 transactions. For further queries you need to scroll down.

You can call our 24/7 Call Center at 16800 to get support from our agent or send email to: support@abgpocket.com from your registered email address.

No. Only by calling the call center at 16800 may a customer inactive their account.

To Create a Merchant Wallet: 1. Name of The Business 2. Nominated Wallet Number (Official Mobile Number) 3. A Smart Mobile Phone 4. Nominated Person's NID (Physical & Photo Copy) 5. Company Trade License (Photocopy) 6. Company TIN (Photocopy) 7. Company VAT Certificate 8. Bank Account Information a. Account Number b. Account Name c. Bank Name d. Branch Name