Pocket is the Digital Wallet by ABG Technologies Limited (ABGTL) It is a cutting-edge financial solution designed to simplify and enhance your payment experience. With its seamless integration across various platforms and devices, Pocket enables individuals and businesses to effortlessly send, receive, and manage payments with utmost convenience and security. At Pocket, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when using our payment services. By using our services, you agree to the terms of this Privacy Policy. Please read the policy carefully to understand our practices regarding your personal information.
INFORMATION COLLECTED BY POCKET:
Personal Information: We may collect your personal information such as, without limitation your name, address, email address, telephone number, national identification number (NID), date of birth, and other similar information necessary for the provision of our services.
Financial Information: To facilitate payments, we may collect financial information, details of credit/debit cards, bank accounts such as account title, account number, sort code, bank transaction history, Tax certificates or any other income documents as necessary by us.
Transaction Information: We may collect information about any transactions that you carry out through our website or application, including payment amounts, recipient details, and transaction dates and times.
Log Data: We automatically collect certain information when you access our website or use our services, including IP addresses, browser type, pages visited, and other usage statistics.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect information about your browsing activities on our website. You can manage your preferences regarding cookies through your browser settings.
Surveys and Promotions: We may collect information about Surveys that you complete through the website or app based on our request. We may also collect information about you if you participate in any promotion sponsored by us.
Communication Information: We may record and collect information about Calls that we make to you, or you make to us or emails exchanges.
SHARING AND USE OF YOUR PERSONAL INFORMATION :
We may share your personal information to –
Independent Merchants: We may share your information with independent merchants that Pocket might engage to provide certain services and products related to our website/app. However, access to any of your information by these merchants is limited to the information reasonably necessary for the merchants to smoothly perform their limited services for us.
Business Partners: We may share your information with our trusted business partners to offer you joint products or services.
Legal requirements: We may disclose your information to comply with legal obligations,
respond to legal requests by Government authorities and enforcement agencies to protect our rights.
Fraud Prevention: We may use your information to detect and prevent fraudulent activities.
Providing Payment Services: Facilitating payment transactions, processing payments, and verifying your identity.
Customer Support: We may use your information to respond to your inquiries, resolving issues, and aiding.
Service Improvement: We may use your information to analyse usage patterns, conduct research, and enhance our services.
To contact you : To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted Services, including the security updates, when necessary or reasonable for their implementation.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, personal information may be transferred as part of the transaction. We will notify you or notify on our website of any such change in ownership or control.
DATA SECURITY OF POCKET:
Business Transfers: We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. At any point of time, when you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting the information against unauthorized access. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We restrict access to personal information to our employees, contractors and agents who need to know that information to process it for us and those who do have access are specifically required to observe our confidentiality obligations, including third parties. We are not responsible for third party circumvention of any privacy settings or security measures on your Pocket app. You can reduce these risks by using security practices such as choosing a strong password, using different passwords for different services, and using up-to-date antivirus software. No data transmission over the internet or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
RETENTION OF DATA:
Pocket is required, under applicable laws, to retain certain records for a period as suggested by regulatory authorities even after closure of your Pocket account, which will include your personal data such as your name, contact details, customer number and transaction history, ("Retained Data"). Other than Retained Data, we will delete and destroy all personal information that we hold about you when you or we terminate your Pocket account.Please note that that we do not store your online banking login PIN, password or your debit/credit card information.We will never ask you to disclose your personal or security details by e-mail. If you receive any e-mail purportedly from us requesting your personal or security details, please do not respond to it. Please forward any such email to and thereafter delete the e-mail immediately.
SERVER LOGS:
To ensure easy and comfortable surfing on our website/app, each time you visit our website/app, the computer collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page requests and at no point they identify the personal details of the user. We may make use of this data to understand as to how our website is being used.
LOCATION DATA:
Your information regarding your Live Location and Location Data is collected during operational hours to track your live location and movement and to facilitate business requirement, services, and operation. We also collect information from your Device's SIM Card such as phone number, pictures and other information from your Device's camera and photo library. Location Data is collected from Your device only after your conscious consent with prominent disclosure in the app.
CONSENT:
By using our service, you consent to the collection and use of the information by ABGTL that you disclose in the process of using Pocket in accordance with this Privacy Policy, including but not limited to your consent, for sharing your information as per this Privacy Policy.
CHILDREN'S PRIVACY:
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware of any personal information collected from a minor without parental consent, we will take steps to delete that information.
THIRD-PARTY LINKS:
Our services may contain Advertisements or links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information to them.
UPDATES TO PRIVACY POLICY:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website or mobile applications. We encourage you to review the Privacy Policy periodically. The updates shall be in effect from the time of the publication.
ENFORCEMENT:
We may use the information collected, in connection with your use of Pocket account, including your personal information in order to investigate, enforce, and apply our Terms of Use and Privacy Policy.
YOUR RIGHTS:
You have certain rights regarding your personal information, including-
The right to access the personal information we hold about you.
You can request the correction or updating of your inaccurate or incomplete personal information.
You can request the deletion of your personal information in certain circumstance.
You can request the restriction of processing your personal information under certain condition.
You can object to the processing of your personal information for direct marketing purposes.
You can request the transfer of your personal information.
You may opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us directly. Please note that even if you opt-out of promotional communications, we may still send you non-promotional messages relating to your account.
DISPUTE RESOLUTION :
If you believe that Pocket has not adhered to this Privacy Policy, please email to us at email:
support@abgpocket.com
(In your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint promptly)
CONTACT US:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at- feedback@abgpocket.com
We will make reasonable efforts to address your concerns and respond to your inquiries in a timely manner. Please note that this Privacy Policy applies only to the information collected by Pocket and does not cover the practices of third-party websites or services that we do not control.